A reward of 25% of the fine will be given to the person who provides reliable information (with evidence) about the persons committing the crimes of dumping garbage and discharging liquid waste in public places and water bodies.
Grievance Redressal

Major Grievance Redressal Mechanisms

1. Ombudsman for Local Self-Government Institutions (LSGIs)

A high-level judicial body to submit complaints regarding corruption, irregularities, abuse of power, or dereliction of duty against elected representatives or officials of local self-government institutions. It is headed by a person holding the rank of a High Court Judge.

  • Address: Saphalyam Complex, 4th Floor, TRIDA Building, University P.O., Thiruvananthapuram - 695034

  • Phone: 0471 2333542

  • Email: ombudsmanlsgi@gmail.com

  • Website: www.ombudsmanlsgiker.gov.in

2. LSGI Tribunal

A court system to appeal against decisions, orders, refusal of licenses, cancellation of building permits, etc., issued by the Panchayat governing body or the Secretary. Headquartered in Thiruvananthapuram.

  • Phone: 0471 2478394

  • Email: lsgitribunal@gmail.com

3. Chief Minister's Portal (CMO Portal)

Delays or other difficulties experienced in obtaining Panchayat services can be brought directly to the attention of the Chief Minister online. Officials are bound to dispose of complaints submitted via cmo.kerala.gov.in within a specified timeframe.

4. KSMART Citizen Portal

The online single-window system of the Local Self Government Department. Complaints regarding Panchayat services can be submitted online and their real-time progress can be tracked (Track Status) without physically visiting the Panchayat office.

5. Vigilance and Anti-Corruption Bureau (VACB)

Direct complaints can be lodged with the Vigilance and Anti-Corruption Bureau against bribery demands, large-scale financial irregularities, or misappropriation of government funds occurring in Panchayat offices.

Hierarchy for Submitting Grievances

📘 Level 1: Panchayat Level

  • Panchayat Secretary / President / Grievance Redressal Committee: Approach them directly in the first instance to seek resolution for local disputes or delays in applications.

📘 Level 2: District Level

  • Joint Director / Deputy Director (LSGD): If no resolution is obtained at the Panchayat level, a complaint can be submitted to the Joint Director or Deputy Director, who serves as the district head.

📘 Level 3: Legal / Statutory Level

  • Ombudsman / Tribunal: Approach these legal bodies if officials intentionally commit illegal acts, practice corruption, or deny services to which you are legitimately entitled.